International Patients

Services for International patients

Guest Relations Executive for End to End Assistance during stay

• Fix the initial consultation with the doctor(s)
• Schedule standard pre-surgical tests required
• Explain your pre/post-surgical medication to you
• Make sure you get a comprehensive written medical report on discharge
• rranging their stay in hospital for all non-medical assistance like registration, admission and discharge formalities, sim card, mobile, interpreter etc. 

Accommodation

We provide assistance to book a guest house/hotel as per your preference / budget post discharge. 

Connectivity Access (Wi-Fi, Sim card and International Channels)

Our inpatient rooms have been designed to provide complete access to outer world by providing a LCD Color Television, Cable Connection with all the Arabic and other popular International Channels, Internet Connection within the room (except the Intensive Care Unit (ICU) Stay). Sim card will be provided immediately after your arrival, so that you can talk to your relatives back home

Airport pick-up & drop

We arrange complimentary airport pick up/drop in a cab for patient and accompanying attendant to hospital or hotel as per patient's medical condition or choice.

Currency exchange

Currency exchange facility can be made available if required. 

Payment

For your convenience we offer a number of payment modes:

WIRE TRANSFER

Transfer money directly from your bank account to Sahyadri Hospital’s account– it takes about 7 working days for the funds to be credited. Send us the scanned copy of the money transfer receipt; this will be used to help you settle your bill.

We will send you our bank details on request the transferred amount cannot be used for bill settlement unless you provide us with a copy of the wire transfer receipt direct payment at the hospital: Pay your hospital bill at the hospital directly through cash and card.

We accept all major credit cards like VISA, MASTER Card.

INSURANCE

If your medical insurance policy covers services rendered overseas, we will be happy to discuss payment options with your insurance provider.

Proforma Invoice

Patient has the option to wire transfer money before travel team arranges to send Performa Invoice as per estimate shared. It also helps insurance companies and TPAs to place guarantee of payment (GOP) if patient is covered by insurance. 

Visa Assistance

Once you confirm your visit to our team of International Patient Services we will send a visa requisition letter to the Indian Embassy in patient’s country. This helps to obtain medical visa not only for patient but also for the accompanying attendant. A copy of the letter will be marked to you.

Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:

• If you are travelling on a medical visa, you are required to register at the Foreigner's Regional Registration Office within 14 days of your arrival. Our team will help you with all these formalities
• Patients from Pakistan and Bangladesh are required to register with the nearest Police Station or Police Commissioner's office within 24 hours of arrival. Refer to your Visa/ Transit document for instructions.
• Please bring 15 passport size photographs with you for the above formalities

Other Services provided

• Courier services
• Arrangement of food
• In-room color television with cable connection
• Laundry services
• Sight Seeing services

Centre of excellence

Bone Marrow Transplant...

Liver Transplant...

Kideny & Heart Transplant...

In Vitro Fertilization (IVF)...

Obesity Surgery Clinic...

Medical Opinion and Estimated cost of treatment

It is advisable that the patient shares the medical history, case history, details of treatment taken, investigation reports (x-rays, CT/MRI scan, USG, pathological reports etc.) and a summary of observations based on them. We will also need approximate dates you are available for appointments and basic contact information (physical address, mobile, phone number and email id details). Feel free to share any special need you may have.

After reviewing your medical reports our team of doctors will diagnose your ailment and recommend a course of treatment. Once treatment plan is advised by specialist, International Patient Services team arranges quotation or estimated cost of the treatment and hospital stay.

Giving estimate will be non-chargeable service.

To receive an approximate idea of cost and other information regarding treatment. please feel free to get in touch with us.

48 Hours Response Time

We aim to respond your enquiry within 48 hours.

Billing and Payment

• You can make payment via Cash (INR), Credit/Debit Card & RTGS.
• Maximum limit for cash deposit is (INR) 1,95,000/-.

Partners

If your medical insurance policy covers services rendered overseas, we will be happy to discuss payment options with your insurance provider.

Steps to Follow

• Mail us all your case details with reports on ips@sahyadrihospitals.com
• Reports will be shared with doctors and his team.
• Our International Patient Services team will get contact you with doctors suggestions and estimated cost for your treatment. We can also help you for stay and other services required during your stay in hospital and post discharge stay in India.
• Once you confirm us about your admission date, we would need the passport copies of patient and attendants for sending medical visa invitation letter. Our team will also assist you for visa processing.
• Please read INSTRUCTIONS FOR INTERNATIONAL PATIENTS & THEIR RELATIVES AT THE TIME OF ADMISSION IN THE HOSPITAL
• On your application you receive your visa & send us the travel schedule.
• You arrive in India and we pick up from Airport and you reach hospital. If needed, translator can be arranged.
• We arrange your meetings with the doctors. We proceed ahead for treatment. Patient undergoes initial evaluation, consults the treating doctor and is given the detailed plan of treatment
• The hospital arranges for the Foreigners Registration of the patient at the local authority (FRRO)
• Patient undergoes treatment/surgery
• Patient settles the bills before being discharged and is either shifted to the Guest house or escorted to the Airport
• After the discharged from the hospital, We proceed for your short holiday break if required.
• We arrange your airport drop.
• You return to your country.
• Post-discharge follow up is done by the medical coordinator via e-mail, teleconference or videoconference

Instructions for International Patients & Their Relatives at The Time of Admission in The Hospital

You need to declare how many relatives are going to stay with the patient.

You have to submit the passport/s of patient & relatives to reception counter at the time of admission only. If not then kindly submit within an hour after admission. If not at all submitted then the admission will get cancelled automatically.

You need to submit 2 nos. passport size photos of the patient and his / her relatives along with the passports to the reception counter only.

Only PRO will pick up all the passport/s of International patients & relatives from admission desk for the further procedure, after registration at IPD counter.

Preparation of documents required for “C” form to be done, as it is a necessary part of the process to be done within 24hrs of the admission.

Preparation of documents required for FRO (if necessary) to be done, as it is a necessary part of the process to be done within 10 days of arrival in India.

We will issue the copy of “C” form / FRO, attested by Police Commissioner Office to you on the 3rd & 7th day after the date of admission respectively, as it is compulsory to carry these documents while traveling.

If the hospital has provided you with a Mobile / SIM Card(s) / Charger, you should submit the same to the Administration office at the time of discharge.

International Patients and their relatives will collect their passports, from the billing department only (lower ground floor) after the settlement of billing.

Tobacco, Smoking & Drinking of alcoholic beverages is prohibited in the Hospital premises and adjoining area. Kindly cooperate.

All patients are requested that not to leave the hospital premises for any reason without notice to the Administrator.

Mediator / Translator / Interpreter should tell and ensure that all the patients & their relatives should not click the photographs or do the video shooting while roaming here & there (In Hospital premises & Outside), as it’s against the policy of Indian Government.

If a patient is a student, then he/she have to submit their valid Residential Permit (RP Copy) at the time of admission only, at the Reception desk.

FAQ’s

How does India compare with other countries for medical treatment?

India has some of the world's best healthcare facilities, staffed by doctors with international qualifications & vast and varied experience. The cost of treatment is substantially lesser than in developed countries, in some cases the difference can result in as much as 60% savings. For patients, the result is a win-win... situation, proper medical attention and patient care services and savings too.

How does Sahyadri Hospital Healthcare compare with other hospitals?

Sahyadri Hospital Healthcare offers patients:

• World class medical facilities that use the latest technologies
• A team of highly specialized, internationally trained doctors who are globally renowned for their expertise and skills
• Seamless services and personalized care and attention
• Great value for money

Can you help me get a visa?

Yes. Once you confirm your visit to our facility for medical treatment, we will send a visa requisition letter to the Indian Embassy in your country. A copy of the letter will be marked to you. Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:

• Patient's name and passport number
• Medical escort's name and passport number
• Country
• Your tentative date of arrival at Sahyadri Hospital for treatment Note
• If you are traveling on a medical visa, you are required to register at the Foreigner’s Regional Registration Office within 14 days of your arrival. Our team will help you with all these formalities.
• Patients from Pakistan and Bangladesh are required to register with the nearest Police Station or Police Commissioner’s office within 24 hours of arrival. Refer to your Visa/ Transit document for instructions.
• Please bring 10 passport size photographs with you for the above formalities.

Will you arrange for an airport pickup?

Yes. Before your arrival, our International Patients Services Team will send you the name and contact details of the staffer being sent to meet you. This person will escort you to the hospital or accommodation.

Where will I stay till I’m admitted to the hospital or after I’m discharged?

Depending on your budget, we can arrange accommodation for you and your attendant close to the hospital at nearby guest houses, service apartments or luxurious 5-star hotels. Facilities like hospital visits, on-call doctor, cab services and emergency ambulance can also be arranged by us.

What about my doctor appointments?

Our International Patient Coordinator will liaise between you and the hospital. He will arrange your appointments as well as the referrals that will be needed for various services like the outpatient clinic, laboratory and pathology, medical imaging, and inpatient surgical procedures.

What happened if I stay in hospital longer than anticipated ?

There are rare circumstances in which there are additional costs associated with your treatment. Should this occur, a member of our team will contact and guide you.

Whom do I contact if I requires additional Information?

We want to make things as easy as possible so you can focus solely on your path to health. Our International Patient Services team is here to answer your questions and connect you with the services you require.Whatever you need...just ask!